![]() ![]() Thus, whenever your customer asks a question, a Salesforce Case ticket is created within Slack at the click of a button. When it comes to conversational ticketing, both your customers and agents want a seamless experience. Here’s What You Can Expect From Thena’s Integration with Salesforce Cases Effortless Ticket Creation Let's now examine the advantages of Thena's Salesforce Cases integration in more detail. The Salesforce Cases integration developed by Thena is built on the principles of enabling conversations and maximizing productivity while ensuring that the integration caters to your support processes through customization. Why Is Our Salesforce Cases-Slack Integration Different? ![]() ![]() Our initial customers highlighted that the Salesforce Cases and Slack Integration was a major pain point for them for several reasons.įirst of all, both native and third-party integrations are clunky secondly, they have limited or non-existent bi-directional capabilities and thirdly, they are noisy, negatively affecting the flow of communication on Slack Customer channels between the customer and the agents. Here at Thena, we actually had some firsthand experience with this. Oftentimes, both in-house and out-of-the-box integration solutions are a source of frustration for B2B businesses looking to streamline their customer service, and offer a truly omnichannel experience to their audiences. Read on to learn more about Thena’s integration with Salesforce Cases. Because of their limitations, your agents are forced to switch tools, or change their existing processes, thus increasing your case resolution times and adding inefficiencies.īut at Thena, we found a way to overcome these obstacles and deliver a truly powerful and customizable integration. In fact, to date, both native and third-party Salesforce Cases-Slack integrations that exist on the market suffer from some issues. Indeed, not all integrations are made equal. However, if you attempt to integrate Salesforce with Slack to serve your customers across their preferred channel (Slack), your productivity might take a hit. Salesforce Cases features robust ticketing capabilities and allows for easier and more efficient customer support and more productive service agent work. It is so popular that it accounts for over one-fifth of the global market. Salesforce is the go-to CRM and customer support ticketing solution for thousands of businesses. ![]()
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